SURVEILLANCE

For safety purposes, our premises are monitored with Digital Video Surveillance.

PRICING

All prices are subject to change without notice.

PAYMENTS

$10 minimum charge for credit card payment
Personal Checks are not accepted.

GIFT CERTIFICATES/GIFT CARDS

Gift certificates/Gift cards are not redeemable if lost or stolen, refundable or exchangeable at any time.

APPOINTMENTS

Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment.
Please keep in mind that if you arrive late, we will need to complete the service at the originally scheduled time and price in consideration of our next guest. If you wish to cancel your appointment, we require 24-hour notification.

SERVICES SATISFACTION

In the event that you are not satisfied with your service, please notify us immediately after we have performed the service. We will fix it to meet your expectations. No complaints will be accepted after you have left the Salon. We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair simply call our front desk and provide the name of the tech as well as the date of your original service. There is no guarantee on regular polish.

COMPLAINTS/FEEDBACK

If you have any complaints or feedback, please contact the manager at the front desk.

REFUNDS

We have a no refund policy on services completed at our salon. We will not offer any refunds or credits because you have simply changed your mind.

CHILD SAFETY

Children are ONLY permitted in the Spa area when receiving a service. For safety and insurance liability, children must be supervised by an adult and remain in the Lobby. You are liable for any damages caused by your children in the Salon.

PETS

Pets are not allowed in the salon.

FOR YOUR PROTECTION

We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories.

HEALTH ISSUES

We request that you inform us of any current injury, illness, and medical conditions prior to any services, this is to ensure whether or not service can be safely performed. We are not liable for any harm that could be caused by our service if you do not inform us before the service begins.

RIGHT OF REFUSAL

We reserve the right to refuse service to anyone.

COMPLAINTS/FEEDBACK

If you have any complaints or feedback, please contact the manager at the front desk.

OFFERS AND COUPONS

All offers/coupons must be presented at time of check-in. Offers and coupons can not be combined with any other offer.

DEPOSIT

We required a deposit for a group booking appointments of 30% over 4 people or more. If you missed your appointment the 30% deposit cannot be refunded. We can only accept a call in to reschedule the appointment prior 24 hours.

PERMANENT MAKE UP

Consultation and Informed Consent:

1.1 Before undergoing any permanent makeup procedure, the client must participate in a thorough consultation.
1.2 During the consultation, the procedure details, potential risks, benefits, and aftercare instructions will be explained.
1.3 The client is required to provide written informed consent, indicating their understanding and agreement to proceed with the procedure.

Age Requirement:

2.1 Clients must be at least 18 years old to be eligible for permanent makeup procedures.
2.2 Proof of age may be requested for verification purposes.

Medical Conditions and Pregnancy:

3.1 Clients with certain medical conditions or who are pregnant may not be eligible for permanent makeup procedures.
3.2 Clients with medical conditions must obtain written clearance from their physician before scheduling the procedure.

Patch Testing:

4.1 Patch testing of pigments and other products will be performed at least 48 hours before the procedure.
4.2 Patch testing is mandatory to identify any potential allergic reactions.

Payment and Cancellation Policy:

5.1 Full payment or a deposit will be required to secure the appointment.
5.2 If the client needs to reschedule or cancel the appointment, they must provide 48 hours notice to avoid forfeiting the deposit.
5.3 Failure to show up for the appointment without prior notice may result in the loss of the deposit.

Aftercare:

6.1 The client must follow the provided aftercare instructions diligently to ensure proper healing and optimal results.
6.2 Any questions or concerns regarding aftercare should be addressed promptly with the studio.

Touch-up Sessions:

7.1 A complimentary touch-up session may be included within [timeframe] after the initial procedure to fine-tune the results.
7.2 Additional touch-up sessions, if desired, may be scheduled and may incur a fee.

Refunds and Complaints:

8.1 If the client is dissatisfied with the results due to a fault on the part of the studio, a refund or corrective procedure may be offered.
8.2 All complaints should be communicated to the studio as soon as possible to allow for a resolution.

Late Arrivals:

9.1 Clients are encouraged to arrive on time for their appointment.
9.2 If a client arrives late, the studio reserves the right to adjust the procedure or reschedule, depending on the available time.

Photographs and Testimonials:

10.1 The studio may request to take photographs of the client's procedure results for documentation and promotional purposes.